CARD TRACK HELP
How can we help?
Start with the setup guide, jump to a common answer, or contact support when you need more help.
Getting started
Create an account, add cards, connect Gmail, run a sync, and review your first expenses.
Privacy and Gmail access
Understand the read-only Gmail scope, stored information, retention, and deletion requests.
Common help
Quick answers for the issues users are most likely to encounter.
Why might a transaction be missing?
Card Track can record only eligible messages that match a configured card and working parser. Wait for the current sync to finish, confirm the card is active, and compare important details with the original message.
What should I do if Gmail needs attention?
Open Setup, review the Gmail connection status, and use the reconnect action if Card Track reports that the connection has expired or been revoked.
What if parsed details look wrong?
Treat the original card or bank record as authoritative. Card Track can miss or misread a transaction, so verify important amounts, dates, and merchants before relying on them.
Still need help?
Email support with a short description of the issue. Do not include your password, OAuth tokens, complete card number, or full email contents.